LifeRing is, of course, almost entirely an all-volunteer organization. The one exception is our paid office administrator, the inestimable Rachaell, who has been (while juggling other jobs) putting in a nine hour week at the Service Center, handling book orders and trying to act as a conduit for information to and from the organization. With the new year, we are extremely pleased that she has agreed to increase her hours all the way up to half-time! This means, among other things, that there will be regular hours for the Service Center — 9am to 1pm, Mon. to Fri. — that should prove much more reliable than Rachaell’s somewhat erratic schedule allowed in the past. It is hoped that this will greatly improve communication and efficiency inside LifeRing and in our dealings with others.